HIGHLY RATED WGU WGU INFORMATION TECHNOLOGY MANAGEMENT QGC1 INFORMATION-TECHNOLOGY-MANAGEMENT PDF DUMPS

Highly Rated WGU WGU Information Technology Management QGC1 Information-Technology-Management PDF Dumps

Highly Rated WGU WGU Information Technology Management QGC1 Information-Technology-Management PDF Dumps

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WGU Information Technology Management QGC1 Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

  • A. Disaster recovery plans
  • B. Business continuity plans
  • C. Augmentation plans
  • D. Backup and recovery plans
  • E. Authentication plans

Answer: A,B,D


NEW QUESTION # 52
What is a customer relationship management (CRM) system used for?

  • A. To provide fundamental decision-making support.
  • B. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
  • C. To increase customer loyalty and retention and increase an organization's profitability.
  • D. To improve supplier and customer relations and increase revenues.

Answer: C


NEW QUESTION # 53
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

  • A. Reporting
  • B. Predicting
  • C. Analyzing
  • D. Distributing

Answer: A

Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot


NEW QUESTION # 54
Which lifecycle stage of ITIL focuses on creating services and procedures?

  • A. Service design (SD)
  • B. Service strategy (SS)
  • C. Service operation (SO)
  • D. Service transition (ST)

Answer: A

Explanation:
* Lifecycle Stage Overview in ITIL:TheService Design (SD)stage in ITIL focuses on creating and refining services and procedures that meet business requirements. It involves planning and designing new or updated services to ensure alignment with strategic business objectives.
* Core Objectives of Service Design:
* Designingservices and processesto deliver high-quality outcomes.
* Ensuring services are cost-effective, scalable, and aligned with the business's technical and operational requirements.
* Key Elements of Service Design:
* Service catalog management.
* Capacity, availability, and continuity planning.
* Service level management.
* Incorrect Options Analysis:
* Service Transition (ST):Focuses on moving new or changed services into operation, not designing them.
* Service Strategy (SS):Involves defining the organization's strategic approach, not the specifics of service creation.
* Service Operation (SO):Manages day-to-day operations of IT services, focusing on stability and efficiency.
References and Documents of Information Technology Management:
* ITIL Foundation: Axelos (2019).
* ITIL 4 Service Design Best Practices Guide (Axelos Publications).


NEW QUESTION # 55
What is a common risk associated with outsourcing software development?

  • A. Lack of flexibility to respond to rapid market changes
  • B. High cost of developers' salaries
  • C. Risk of breach of confidential information
  • D. Short-term contracts that are difficult to renew

Answer: C


NEW QUESTION # 56
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